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Total 124 Customer Service jobs

Requirement :

 

  • Candidate must possess at least Diploma / Degree in any field.
  • Must have Credit in Bahasa Malaysia and Pass in English and Mathematics for SPM.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and business partners with highest degree of respect, humbleness, politeness, and modest.
  • Ability to work well in a team environment.
  • Fluency in English and Bahasa Malaysia is compulsory.
  • Minimum 3 years of working experience in Contact/ Call Centre environment.
  • Experience in using WFM tools is highly preferred.
  • Experience in Avaya Contact Centre Management systems or any other related systems is highly preferred.
  • Expert knowledge in MS Office application.
  • Must possess own transport and willing to work at Petaling Jaya.

 

  • Other Benefits:
    - Contract Position (renewable)
    - Basic Salary: RM2,400 – RM2,600
    - Overtime if required will be paid as per standard rate
    - Other allowances (Transport, Attendance, Performance, Phone): RM400 – RM600 per month
    - Group Medical Insurance, Hospitalization, Personal Accident & Outpatient GP
    - Statutory benefits (EPF, SOCSO, EIS)
Petaling Jaya
· 1 day ago
·
· Junior Executive level
· in the Human Resources Management industry

Perks & Benefits

  • Performance bonus
  • Incentive
  • Language Allowance (Mandarin) 
Klang, MY
· 1 day ago
·
· Junior Executive level
· in the Human Resources Management industry

Interested candidates may apply online via http://careers.nalaemployment.com/. Please be informed that only shortlisted candidates will be notified.

Johor Bahru, MY
· 2 days ago
·
· Junior Executive level
· in the Human Resources Management industry

Perks & Benefits

  • Casual dress code
  • Medical insurance
  • Personal leave
Petaling Jaya, MY
· 2 days ago
·
· Junior Executive level
· in the Human Resources Management industry
Position                       : Supervisor Working Location    : MidvalleySouthkey, Johor Bahru Working Hours         : Morning Shift – 10am to 7pm ; Afternoon Shif...
Johor Bahru
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position                       : Customer Service Executive Salary  Range              : RM 1,500 – RM 2,500 Location                      : Jaya One Petaling Jaya W...
Petaling Jaya, MY
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position : Beauty Advisor Working Location : Kuala Lumpur Working Hours : Morning Shift – 10am to 7pm                            Afternoon Shift – 1pm to 10pm Off Da...
Kuala Lumpur, MY
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position : Customer Service Executive Working Location : Ara Damansara Working hours: Tuesday to Saturdays5 days’ work (choose 4 days from weekday + 1 day on Saturda...
Damansara
· 2 days ago
·
· Junior Executive level
· in the Consulting (Business & Management) industry
Position : Customer Service Executive Salary Range : RM 2500 - RM 3000 Working Location : Ara Damansara Working hours : Tuesday to Saturdays 5 days’ work (choose 4 d...
Petaling Jaya, MY
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position                    : Member Service Consultant (MSC) Working Location   : Menara Glomac, Kelana Jaya, SelangorWorking Day           : Monday – Friday (8.45...
Selangor, MY
· 2 days ago
·
· Junior Executive level
· in the Consulting (Business & Management) industry
Position           : Customer Service Executive Work location : Petaling Jaya, Selangor Industry          : Paper Merchant Company (Printing, Packaging, Publishing a...
Petaling Jaya
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position: Customer Service Executive Working location: KL Eco City Working hour: Monday to Friday (11.00 am - 8.30 pm)Saturday(11.00 am - 4.30 pm)Salary range: RM250...
Kuala Lumpur
· 2 days ago
·
· Junior Executive level
· in the Consulting (Business & Management) industry
Position             : Member Service Phone Consultant (MSC) Location             : Menara Glomac, Kelana Jaya, Selangor  Salary Range      : RM1600 – RM2400 (depend...
Petaling Jaya
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position : Customer Service Location : Menara Glomac, Kelana Jaya, Selangor  Salary Range    : RM1600 – RM2400 (depend on qualification and relevant working experien...
Petaling Jaya
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Position: Customer Service Working Location : Bangsar, Kuala LumpurSalary Range : RM 2,500 to RM 3,500Working Hours : Monday to Friday (11am-830pm)                 ...
Kuala Lumpur, MY
· 2 days ago
·
· Fresh/Entry Level level
· in the Consulting (Business & Management) industry
Browse Job Category
Customer Service

Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.


Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

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