Responsible for overall Contact Centre Department (CCD) operations including OMNI channel in HQ and Regional Offices for planning, organizing, implementing, monitoring and analys...
As a customer service representative, that individual will stand as the liaison, offer product or services information
and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads,
assess customer needs, establish sustainable relationships and provide accurate information. Some of the prominent
customer service jobs include call centre representative, concierge, client relations, receptionist, help desk,
desk support engineer, patient care, field service technician, customer service manager, bank teller member services,
technical support and social media customer care.