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Jobs in Malaysia   »   Jobs in Petaling Jaya, Selangor   »   Information Technology jobs   »   Technical Support Center Specialist (ES)

Technical Support Center Specialist (ES)

Malaysia
Job Description

Our client is a multinational and a market leader in industrial and process automation. Our client's automation solution covers a variety of industries, supported by over 20,000 components from pneumatics, sensors to electric technology including some of the latest award winning innovations.

Technical Support Specialist (SEA)

Summary

To support and assist both internal and external customers and ensuring the required technical knowledge about products and application to meet their needs.

Key responsibilities
  • Provide first level technical support to assist external customers identify their requirements for the company products and services
  • Provide second level technical support to internal and external customer by taking ownership of reported issues and seeing problems through to resolution.
  • Coordination with internal teams on escalation of unresolved issues.
  • Provide second level support, internal training and development of demo product specifically for electric automation product such as servo motor, sensors and vision sensor, PLC, and programming, fieldbus and remote IO system.
  • Response promptly to customer inquiry about product change which requires internal and external coordination.
  • Other duties and tasks as assigned
Knowledge/skills/Experience Requirements
  • Master/Degree in mechatronic or electrical engineering
  • Min. 5 years in Technical Support or Engineering Fields, preferable 3 years experience in Factory Automation Industry
  • Experience in control system, PLC programming, sensors, servo motors, control valves, process valve
  • Excellent verbal and writing in English and Mandarin

Learn more...

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