CSR’s Main Role:
- Assist on a worldwide online payment system.
- Interact with customers via chat and phone.
- Support and help the customers.
- You are customer yourself.
- You represent our client, our culture and values.
- What you say is how our client is perceived by our customers.
- CSR’s Specific Responsibilities and Accountabilities: -
- Provide timely support to customers through chat and phone.
- Handle customer’s concerns positively and professionally.
- Works with other team members in identifying better ways in providing better customer support.
- Participate in additional training courses as required.
- Maintains and improves quality of service by giving recommendations.
- Keeps job knowledge up to date by attending upskill training to improve skills.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies set by the company.
Perks & Benefits
- Employee equity
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Central location
- Casual dress code
- Medical insurance
- Work visa sponsorship
George Town, Penang, Malaysia
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