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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Agent (CSA) - 15 Candidates

Customer Service Agent (CSA) - 15 Candidates

Kuala Lumpur
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Job Responsibilities:

  • To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
  • To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
  • To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
  • To escalate any queries or unresolved issues to Level 2/the proper team in BJ and as advised by the operations management, which cannot be completed within the agreed procedures.
  • To handle all inquiries/issues from global customers.
  • To handle complaints and feedback related to websites, products, platforms, and services, etc.
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
  • Polished delivery: ability to communicate in a structured and professional manner.
  • Quick learner: ability to ramp up quickly and act on feedback constructively.
  • Ability to multi-task while effectively communicating global Customers, team members and operations management in KL and overseas in BJ.

 

Job Requirements:

  • Excellent command of spoken and written English and Indonesian language.
  • Addved value for knowlede in Mandarin, Indonesian & Vietnamese language.
  • Strong customer service skills, highly motivated team-player.
  • Knowledge of digital asset exchange/trading.
  • Demonstrated ability to motivate others and achieve results.
  • Fast typing skills (at least 40 words per minute).
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
  • Call center customer service-related work experience is preferred.
  • Diploma from college or above, related to any major.

Job Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Company Summary
Okex Technology Sdn Bhd
Information Technology
Job Openings
Total 19 jobs
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Customer Service Manager
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Customer Service Representative (CSR)
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Customer Service Agent.
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