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Jobs in Malaysia   »   Jobs in Malaysia   »   Customer Service jobs   »   Cantonese Speaking Travel Website Customer Service (HK Market) (RM 2,000 Joining Bonus for those who can join on 23 Sep'Intake) Open to Fresh Grads

Cantonese Speaking Travel Website Customer Service (HK Market) (RM 2,000 Joining Bonus for those who can join on 23 Sep'Intake) Open to Fresh Grads

Malaysia
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Amazing opportunity to work as a customer experience specialist in Asia's fastest growing travel booking platform. Opportunity starting position in KL, welcoming candidates from other states.

Client Details

Founded in 2014, our client is one of the world's leading travel activities and services booking platforms. With a team of over 600 across 16 offices worldwide.

Description
  • Provide products or services information, attend to customer's inquiries and complaints through telephone, online chat and email.
  • Ensure appropriate booking changes to resolve the customer's problem
  • Keep the customer's interaction or transaction's records, including details of inquiries, complaints or comments, and actions are taken
  • Liaise with attractions/service operators
  • Review policy terms to determine whether to handle compliance
  • Strengthen and improve the current process
  • To ensure service is satisfactory to customers
  • Follow the company's processes and procedures
Profile
  • Education: SPM/ "O" Level & higher
  • Fresh graduates are encouraged to apply
  • Proficiency in Mandarin / Cantonese -- (both verbal and written) is mandatory and a proficiency in English is an added advantage
  • Good communications and interpersonal skills
  • 1 year experience in sales/retail operations/customer service/chat online is an added advantage
  • Willing to work on rotational shift
Job Offer

An opportunity to join one of the fastest growing start up, with excellent training, amazing starting salary, career growth opportunity in a strategic location

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Eunice Hoo on +603 2302 4059
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