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Jobs in Malaysia   »   Jobs in Subang Jaya   »   Information Technology jobs   »   Service Delivery Manager

Service Delivery Manager


Experience Requirement

  1. Retail Application Development and Management Experience.
  2. Over 3 years experience on Service Delivery Manager or Operation Manager.
  3. Over 3 years experience on IT Manager.

Skill & Education Requirement

  1.  Manage customer relations and expectations.
  2. Diploma or Degree in Computer Science/ Information Technology or equivalent.
  3. Research, analyze, and evaluate new service delivery methods and techniques.
  4. Communicate clearly and concisely, both orally and in writing.
  5. Establish and maintain effective working relationships with those contacted in the course of work.
  6. Recommend, design, implement, install and maintain large, complex computer software applications.
  7. Work independently in the absence of supervision.

Job requirements

  1. Service Delivery Management with prior experience in technical hands on, IM, SR Problem Management.
  2. L1/L2/L3/RM scope of work experience.
  3. Candidate should have hands-on technical experience and should be able to understand technical issues and provide solutions that are appropriate.
  4. Handle a production support team and owned end-to-end delivery.
  5. Infrastructure knowledge will be added advantage.

Job Description

  1. Own service support functions – Incident, Request and Escalation process, ensuring high levels of performance, accurate reporting and establishing service improvement activities.
  2. Should have experience in handling application production support.
  3. Accountable for Delivery of Services end to end (Application, Infrastructure support – L1, L2 L3, RM, Vendor etc) as per defined contract and adherence of SLA’s as per contract.
  4. Ability to understand technical issues and actively take part in escalation calls, provide inputs to team for service improvements.
  5. Should be able to understand the issues better and be able to make judgement based on the scenarios.
  6. Accountable for Service performance through definition and management of Metrics and KPIs.
  7. Ensure Service Continuity to all services being delivered.
  8. Ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
  9. Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  10. Participate in service status meetings, provide information, analysis and solution related to the services delivered to the customer.
  11. Drive Continuous Improvement Process.
  12. Coordinate and manage vendor meetings.

Perks & Benefits

  • Company trips
  • Medical insurance
✱   This job post has expired   ✱
Company Overview

VINX Malaysia Sdn Bhd is a MSC status company specializing in the business of providing information technology (IT) solutions with vast experience and a global presence in particular, South-East Asia.

The Outsourcing segment engages in the operation and management of systems, the POS usage, PC usage services, maintenance of software as well as helpdesk services provision and the application service provider (ASP) services together with Infrastructure services.

The Solution segment is involved in the planning and development of systems related to distribution and services, the Retail Industry, Project Management, Mall Businesses, Security Support Services, SAP Maintenance Support, Human Resource and Accounting Services.

The Product segment engages in the sale of distribution solutions and development services package software.

VINX Malaysia has its own development team for POS System and Tenant Management System. Other software development(s) are mainly handled by VINX's Japan Headquarters under the names and brands of ANY-CUBE, MD ware, Hybrid Backup/Security/ Sync.

The other IT-related segments are involve in the sale of hardware and the introduction of Mall/store operation consulting services.


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Company Summary
VINX Malaysia Sdn. Bhd
Information Technology

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