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Jobs in Malaysia   »   Jobs in Klang   »   Information Technology jobs   »   SEA Regional Application Support

SEA Regional Application Support

Malaysia

Role & Responsibilities:

  • (60%) Provide users application support for our internal applications such as CargoWise, Prolink, Financial systems, VIP tracking, WMS, Reporting ... etc. Clarify the business and technical issues and provide fix or alternatives solutions. If the issue cannot be solved, then escalate to HQ with clear investigation.
  • (30%) Facilitate client on-boarding process and managing client expectation on requirement and timeline. Require understand our custom solution offerings and design maintainable and scalable solution for clients. Clarify client requirements and provide to HQ IT for development.
  • (10%) Support sales in client engagement and sales opportunity. Design IT solutions for client utilizing our customer solution offerings. Delivery IT values in the sales call. Managing client expectation and avoid over-design and over-promising.

 

Qualifications:

  • Minimum 3 years’ experience in application system user support, management or administration.
  • Minimum 2 years’ experience in IT project management (e.g. implementation, roll-out)
  • Solid knowledge in project management skills.
  • Demonstrate problem solving skills.
  • Willingness to learn logistics and warehouse management.
  • Excellent oral and written communication skills in English is a must.
  • Experience in logistics or warehouse management is a great plus.
  • Business fluency in Mandarin is a great plus.
  • Experience in MIS user support is a great plus.
  • Experience in web application development is a great plus.
  • Experience in managing SaaS software is a great plus.
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Company Overview

AT MORRISON EXPRESS, OUR VISION IS TO BECOME AN EXCEPTIONAL SERVICE ORGANIZATION – ONE THAT’S BUILT ON AN UNWAVERING AND UNENDING FOCUS ON OUR CLIENTS
We will delight our customers with service standards that far exceed their expectations. We will measure our success by our customers’ words, not ours. As an exceptional service organization, we will maintain and expand long-term relationships with valued customers and achieve high levels of profitable growth in that process.

In achieving our vision, we recognize that our people are our most important asset. We will create an environment where our people can learn, succeed and grow. We will continually invest in innovative processes, technology, training, and other tools to support our people. In so doing, we aim to instill in the hearts of our people the passion to deliver outstanding service, equaled by none.

Read more
Company Summary
MORRISON EXPRESS (M) SDN BHD
www.morrisonexpress.com
101-200 employees
Logistics and Supply Chain
Follow MORRISON EXPRESS (M) SDN BHD
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